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How to see a Doctor

Surgery phone lines are open from 8:00am Monday to Friday. If you need a same day appointment, please phone first thing as most of our appointments for that day are available to book from 8.00am. Naturally, the phone lines will be busy, so please bear with us. for non-urgent appointments or other routine matters, please phone after 10:00am. Most of our appointments are 10-12 minutes in length, so please be thoughtful of other patients waiting if you have several problems.

Why does the receptionist ask me what is wrong?

Reception staff are members of the practice team and it has been agreed by the GPs that they should ask patients for a few details of ‘why they need to be seen’. This is so that the receptionist can direct you to the most appropriate person to deal with your problem. This can be covered by the following statement.

We aim to provide you with:

  • The most appropriate medical care
  • From the most appropriate healthcare professional
  • At the most appropriate time

Receptionists are also asked to collect brief information from patients

  • To help doctors prioritise house visits and phone calls
  • To ensure that all patients receive the appropriate level of care
  • To direct patients to see the nurse or other health professional rather than a doctor where appropriate

Reception staff are bound by confidentiality rules

  • Any information given by you is treated in the strictest confidence
  • The practice takes any breach of confidentiality very seriously and will deal with it accordingly
  • You can ask to speak to a receptionist in private away from the reception counter
  • However if you feel an issue is very private and do not wish to say then we will respect your decision

Online Booking

Doctors and blood taking appointments are available to book online

Missed appointments: Unfortunately, many appointments are booked and the patient never shows up or is late and has missed the appointment slot. This means there are fewer appointments for everyone else. We understand sometimes you may be running late or will, on occasion, forget.

Please ring and let us know if you are running late or need to cancel your appointment.

Make an appointment

To make an appointment please contact your usual surgery by telephone; in person; or online. Visit our York or Hull page for contact details and directions.

By telephone

We would ask that you avoid telephoning during our busiest times, early morning; unless you feel you require an urgent appointment or visit. Telephone numbers can be found on the York and Hull pages

In person

Please call in to your usual surgery to make an appointment.

Online appointments

Before you can start to use this facility you must be over 16 years old and visit the surgery in person to register for online services. Two forms of ID (such as passport, driving licence, bank statement, utility bill etc.) will be required before the receptionist can process your request and provide you with a unique username and password to login. Please ask at reception for further details.

Make an appointment online now.

Text Messages

Patients who have informed us of their mobile telephone numbers will get a text reminder when their appointment is due.  If you DO NOT wish to receive text messages from us please download and print the Text Messaging Opt-out form, when complete hand it to our receptionist and we will mark your records accordingly.

Visit requests

If you are too ill to come to the surgery and feel a home visit is needed, please telephone your usual surgery as early as possible, preferably before 10.30am; a doctor will call you back to discuss the problem. Telephone numbers can be found on the York and Hull pages.

Cancelling appointments

If you are unable to keep a booked appointment please telephone the surgery as soon as possible, enabling us to offer this appointment to another patient. Telephone numbers can be found on the York and Hull pages.

When the surgeries are closed

  • For medical emergencies please telephone 999 or 112  – If the patient is seriously ill and in need of immediate emergency medical care.
  • Out of hours GP service – Telephone 0845 056 8060, gives you access to a GP when the surgery is closed.
  • NHS Direct– Telephone 0845 4647, for a 24 hour helpline service offering advice and information.
  • NHS walk-in-Centres
    York – Telephone 01904 674557. Located as part of the urgent care centre at York Hospital, YO31 8HA.
    Hull – Telephone 01482 335180. Located in Wilberforce Health Centre, 6-10 Story Street,Hull, HU1 3SA.
  • Minor injuries – Hull – You can usually be treated more quickly at Minor Injury Units than at A&E. Your nearest in Hull are located at:
    Bransholme – Telephone 01482 344665
    Preston Road – Telephone 01482 344580

Register

Haxby Group is happy to accept and register new patients, find out more by clicking the button below:

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