General information

Your Named GP

As part of our contractual requirement practices in England are required to allocate all registered patients a named GP who has overall responsiblity for coordinating the services that we are able to provide to you. This will not affect your care in any way or prevent you from seeing any of the medical professionals available at the practice.  If you wish to be informed of your named GP please ask at reception.

Health Information for Patients

To receive health information and patient leaflets on a variety of conditions click on this link:  http://www.patient.info

If you have a Musculoskeletal pain problem and are a Haxby Group patient and over 17 years of age you can now self refer direct to York Teaching Hospital Physiotherapy Clinic by following this link and completing the self referral form: http://www.yourphysio.org.uk

Please note – links from this site to other websites are provided for information and convenience only. We cannot accept any responsibility for the sites linked to or the information found there.

Compliments and suggestions

We are always looking for ways to improve our service. Please feel free to pass us your comments or suggestions by downloading and submitting a form from the appropriate link below.  Copies of the Comments Form are available from reception. You may also submit your comments via our online contact form.

Complaints

We do our best to offer an excellent service, but recognise at times we don’t always get it right. If you have a complaint we will respond and investigate. Please click this link to download our Complaints process.

Patient Relation Services

NHS Patient Relation Services can help you with queries regarding NHS services and patient’s rights. They can also help you in the event of a lack of satisfaction.  You can contact them on the following numbers:

  • YORK PATIENTS contact: 01904 555629
  • HULL PATIENTS contact: 01482 335409

In addition, the practice has members of staff who can advise regarding practice services, and assist with general suggestions, compliments or complaints.

Patient Participation Group (PPG)

If you are interested in joining our Patient Participation Group please contact your local GP reception. Meetings are held both in York and Hull.

The National Association for Patient Participation (NAPP) promotes and supports patient participation in primary care the latest e-bulletins are available from this link http://www.napp.org.uk/latestebulletins.html

Click on this link to download the CQC guide for PPG published by the Care Quality Commission.

Protection and use of patient information

Your records are kept in a secure and confidential manner and use is restricted to the terms of the Data Protection Act (1998).  Click to download our patient confidentiality charter.

Accessible Information Standard

We are trying to improve how we can communicate with patients. Please tell us if you need communication support or information in a different format, this is of particular relevance to patients who have a learning disability, impairment or sensory loss such as blind or deaf. Please click this link for further Patient information, and complete the Accessible Information Form if you wish to inform us of your communication requirement.


 

 

 

Patient Information