Haxby Group » Working together to provide a caring, quality service

Coronavirus (COVID-19)

HOW TO CONTACT US

To help prevent the spread of Coronavirus we are using our surgeries differently in York and Hull.

Our surgeries are still open but you must contact us online or by phone. Face to face appointments are only being carried out when necessary.  Unless you have been asked to attend one of our surgery sites please do not call into the surgery. This may be a different surgery from the one you normally attend.

If you need to contact your surgery, please use the online consultation tool by clicking on the box at the top of this page. Or you can phone us on the usual number.

24h online contact service

Patients across all our York and Hull surgeries can contact us via our  24h online consultation facility.

You can submit information and questions online and we will get back to you as soon as possible.

Special arrangements for Shielded patients 

York patients

We have set up an additional phone line for patients who are shielding. Please select the option on the York telephone line when you ring.

Hull patients

Please ring your surgery number and wait for the appropriate option. We will answer your call as soon as possible.

For more information on shielding, please go to our useful FAQs here

IMPORTANT INFORMATION ABOUT CORONAVIRUS (COVID-019)

The NHS has put in place measures to ensure the safety of all patients and NHS staff.

The latest information on symptoms of coronavirus infection can be found on https://www.nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

If you feel you cannot cope with your symptoms at home please use the NHS 111 online coronavirus service here

Easy read information

Easy read information is available to help show what the new rules mean for people with a learning disability and autistic people and their families.

Easy read poster about new rules

View the latest animation which explains more:

Information on symptoms

ONLINE FIT/SICK NOTE

If you are having to self-isolate or you are unable to go to work, you can now get your own ‘fit note’ here
https://111.nhs.uk/isolation-note/