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How to get help from your surgery

 

Make an appointment

You can request an appointment by contacting us via:

  • Telephone

  • In person

  • Our online consultation service

  • The NHS App

Telephone

Surgery phone lines are open from 8:00am Monday to Friday. Our phone lines are extremely busy each morning, so please bear with us. Telephone numbers can be found on the York and Hull pages.

Why does the receptionist ask me what is wrong?

Reception staff are members of the practice team and will ask you for a few details. This is so that we can direct you to the most appropriate person.

In person

You can visit your usual surgery to request an appointment.

Why does the receptionist ask me what is wrong?

Reception staff are members of the practice team and will ask you for a few details. This is so that we can direct you to the most appropriate person.

Our online consultation service

You can request help from your surgery with our online consultation service.

Hull

Tell us about your problem and request help and medical advice. We will respond promptly. Click here for our online consultation service in Hull

York

Tell us about your problem and request help and medical advice. We will respond promptly. Click here for our online consultation service in York.

NHS App

 

Please note you must be over 16 years old to use the online service for appointments and medication. You must be 18 years old to view your medical records online.

Once you have downloaded and registered the NHS App, you can:

  • Manage your GP appointments
  • View and order repeat medication
  • View your medical record (over 18’s only)
  • View test results
  • Check your symptoms

For Gale Farm and Old Forge Patients in York

Patients registered at Gale Farm and Old Forge Surgeries can now contact us via our new 24h online consultation service.

Our 24h online consultation service means you can submit any request, including requests for an appointment, at a time to suit you.

This is the same service as we delivery via phone, but quicker.

Your GP will decide how to help and we will respond the same working day, if submitted before 4pm for routine queries, or quicker for urgent queries.

The online service helps you to:

  • Contact your GP if you feel unwell
  • Get help and advice by text, phone call or face-to-face
  • Request a form or sick note
  • Get your test results

Benefits of online service

  • Easier and quicker than calling the surgery
  • 24/7 availability
  • Reduces waiting times and faster access to the right treatment
  • Safe and secure
  • Works on all your devices – your phone, tablet, laptop or desktop computer

Download our leaflet here

Contact us online here

 

Reminder Text Messages

Patients who have informed us of their mobile telephone numbers will get a text reminder when their appointment is due.  If you DO NOT wish to receive text messages from us please download and print the Text Messaging Opt-out form, when complete hand it to our receptionist and we will mark your records accordingly.

Visit requests

If you are too ill to come to the surgery and feel a home visit is needed, please telephone your usual surgery as early as possible, preferably before 10.30am; a doctor will call you back to discuss the problem. Telephone numbers can be found on the York and Hull pages.

Cancelling appointments

If you are unable to keep a booked appointment please cancel your appointment online or by phone as soon as possible, enabling us to offer this appointment to another patient. Telephone numbers can be found on the York and Hull pages.

When the surgeries are closed

  • For medical emergencies please telephone 999 or 112  – If the patient is seriously ill and in need of immediate emergency medical care.
  • Out of hours GP service – Telephone 0845 056 8060, gives you access to a GP when the surgery is closed.
  • NHS Direct– Telephone 0845 4647, for a 24 hour helpline service offering advice and information.
  • NHS walk-in-Centres
    York – Telephone 01904 674557. Located as part of the urgent care centre at York Hospital, YO31 8HA.
    Hull – Telephone 01482 335180. Located in Wilberforce Health Centre, 6-10 Story Street,Hull, HU1 3SA.
  • Minor injuries – Hull – You can usually be treated more quickly at Minor Injury Units than at A&E. Your nearest in Hull are located at:
    Bransholme – Telephone 01482 344665
    Preston Road – Telephone 01482 344580

Register

Haxby Group is happy to accept and register new patients, find out more by clicking the button below:

Register Now