Your Data Matters
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is used for research and planning.
You can change your choice at any time.
To find out more or to make your choice visit: nhs.uk/your-nhs-data-matters or call 0300 303 5678
Yorkshire and Humber Care Record
The Yorkshire & Humber Care Record is a shared system that allows Healthcare staff within the Humber, Coast and Vale Health and Social Care community to appropriately access the most up-to-date and correct information about patients, to deliver the best possible care.
The Yorkshire & Humber Care Record Guarantee is our commitment that we will use records about you in ways that respect your rights and promote your health and wellbeing.
If you would like any further information, or would like to discuss this further, please contact us using the details provided below.
At Haxby Group we want to work with you to provide a quality service. We have provided some information about self-care. We hope you will find this information useful and that it may help you manage your own health and give you advice on common problems you may encounter.
Please click on our Self-Care PDF below, and select the relevant box to see a video or a factsheet on the problem.
Self-Care Forum is available at: www.selfcareforum.org/
Summer Self-Care is also available at: www.bit.ly/summer-health
Home Blood Pressure Monitoring Sheet
Home blood pressure machines are now very common and are an accurate way of recording blood pressure. Most people’s blood pressure will rise when they come to see a healthcare professional, even if they feel completely relaxed. Using home blood pressure monitors therefore:
- Reduces over-treatment.
- Reduces medication for patients, and thus side-effects, complications and interactions.
- Reduces drug costs for the NHS.
- Saves appointments with nurses which will be used for other patients.
Click the Home Blood Pressure Sheet below:
Armed Forces and Veterans Healthcare
We are an Armed Forces veteran friendly accredited GP Practice. This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who has a specialist knowledge of military related health conditions and veteran specific health services. This is important in helping ex-forces to get the best care and treatment.
If you are ex-forces, please let your GP know to help ensure you are getting the best possible care.
For more information, please visit: www.nhs.uk/using-the-nhs/military-healthcare/
Your records are kept in a secure and confidential manner and use is restricted to the terms of the General Data Protection Regulations. Click to download our Privacy Notice
Your Named GP
As part of our contractual requirement practices in England are required to allocate all registered patients a named GP who has overall responsiblity for coordinating the services that we are able to provide to you. This will not affect your care in any way or prevent you from seeing any of the medical professionals available at the practice. If you wish to be informed of your named GP please ask at reception.
Health Information for Patients
To receive health information and patient leaflets on a variety of conditions click on this link: http://www.patient.info
If you have a Musculoskeletal pain problem and are a Haxby Group patient and over 17 years of age you can now self refer direct to York Teaching Hospital Physiotherapy Clinic by following this link and completing the self referral form: http://www.yourphysio.org.uk
Please note – links from this site to other websites are provided for information and convenience only. We cannot accept any responsibility for the sites linked to or the information found there.
Compliments and suggestions
We are always looking for ways to improve our service. Please feel free to pass us your comments or suggestions by downloading and submitting a form from the appropriate link below. Copies of the Comments Form are available from reception. You may also submit your comments via our online contact form.
We do our best to offer an excellent service, but recognise at times we don’t always get it right. If you have a complaint we will respond and investigate. Please click this link to download our Complaints Process .
Patient Relation Services
NHS Patient Relation Services can help you with queries regarding NHS services and patient’s rights. They can also help you in the event of a lack of satisfaction. You can contact them on the following numbers:
- YORK PATIENTS contact: 01904 555629
- HULL PATIENTS contact: 01482 335409
In addition, the practice has members of staff who can advise regarding practice services, and assist with general suggestions, compliments or complaints.
Patient Participation Group (PPG)
If you are interested in joining our Patient Participation Group please contact your local GP reception. Meetings are held both in York and Hull.
The National Association for Patient Participation (NAPP) promotes and supports patient participation in primary care the latest e-bulletins are available from this link http://www.napp.org.uk/latestebulletins.html
Click on this link to download the CQC guide for PPG published by the Care QualiCommission.
For minutes from our August PPG in York event please click PPG minutes York 2018
For minutes from our latest Hull Kingswood PPG event click PPG minutues Hull Kingswood 2018
For minutes from our latest Hull Burnbrae PPG event click PPG minutes Burnbrae 2018
Accessible Information Standard
We are trying to improve how we can communicate with patients. Please tell us if you need communication support or information in a different format, this is of particular relevance to patients who have a learning disability, impairment or sensory loss such as blind or deaf. Please click this link for further Patient information, and complete the Accessible Information Form if you wish to inform us of your communication requirement.