ORDERING AND PICKING UP PRESCRIPTIONS

Ordering and picking up prescriptions

It’s really important for people to understand what to do around ordering prescriptions and picking up medications.

If you are a YORK patient:

  • You need to order your repeat prescription via the NHS App
  • You MUST nominate a pharmacy where you can pick up your medication. The surgery will send the prescription electronically to the pharmacy. Write this in the box when you order your prescription.
  • If you need to come to the pharmacy to pick up your medication, please be aware you may have to queue outside, two meters apart.
  • If you have not nominated a pharmacy, you can come to the surgery to collect your prescription this one time, but you must nominate a pharmacy for next month.

If you are in a highrisk group of patients, we would ask you to ask neighbours and friends if they can collect medication for you or others, to minimise contact

Prescriptions can be ordered up to 14 days early via the NHS App. Due to the current pressures, we won’t be able to accept requests sooner than this.

If you are under 16, please use our online consultation tool and click on ‘medication queries’.

If you do not have access to technology, please ring the surgery and press option 5.

If you are a HULL patient:

  • Please order your repeat prescription electronically via the NHS App

If you are under 16 or do not have access to technology yourselves, you can ask someone to do this via our Online Consultation tool at  https://access.klinik.co.uk/contact/haxby-group-hull

(just click on the button which says ‘medication queries’ ) or just send us a quick e mail at haxbygroup.hull@nhs.net

  • Please ask us to nominate a pharmacy where you can pick up your medication. You can do this by writing in the text box when you order your prescription online or by e mail. Just let us know which pharmacy you would like it to be sent to. Just send us a message at haxbygroup.hull@nhs.uk

The surgery will then send the prescription electronically to the pharmacy every time. You will not have to come into your surgery to pick up your paper prescription.

  • If you have not nominated a pharmacy, you can come to collect your paper prescription this one time, but you must nominate a pharmacy for next month.

Prescriptions can be ordered up to 14 days early via the NHS App. Due to the current pressures, we won’t be able to accept requests sooner than this.

For children or people who do not have technology, please ask someone to do this on your behalf, using our online consultation tool here https://access.klinik.co.uk/contact/haxby-group-hull

and click on ‘medication queries’.

Please try not to ring the surgery with your medication and prescription questions during this busy time.

 

 

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